Privacy Policy
This Privacy Policy explains how Aaa Liquidation Centre Inc. collects, uses, stores and protects personal information when you visit our website, call our yard, send us an email, submit a bid sheet, register as a buyer, arrange a delivery, or otherwise interact with our liquidation centre. It also explains the choices you have and the rights you can exercise over your information. The website and the yard operations referenced in this document are operated by Aaa Liquidation Centre Inc., whose registered address is 2-28 Roy Blvd, Belleville - K8N 0L9, Canada (CA). The developer of this website is AAA Liquidation, and the developer maintains the site on behalf of the company.
We wrote this policy in plain language because a liquidation yard moves quickly and the people who deal with us should not have to decode legal jargon to understand what happens to their details. If any part of this policy is unclear, contact us using the details at the end of this page and a member of our team will explain it.
Scope of This Policy
This policy covers the personal information handled through the website at https://www.aaaliquidation.lat and through the day to day operations of the yard. It applies to visitors who browse the site, buyers who register for the Friday bid sheet, sellers and carriers who deliver pallets for intake, businesses that request a bulk case quote, and anyone who contacts our clerk bench by telephone, email or the contact form. It does not apply to information that is not personal information, such as aggregate statistics about traffic or the number of pallets handled in a week, and it does not apply to the practices of other companies whose websites you may reach from a link on this site.
We keep this policy current and we expect it to change as the yard grows, as our tools change and as the law develops. The effective date at the top of the page tells you when the current version took effect. If a change is material, we will take reasonable steps to bring it to your attention, and we encourage you to review this page from time to time.
Who Is Responsible for Your Information
The entity responsible for the personal information described in this policy is Aaa Liquidation Centre Inc., a company operating a liquidation centre from 2-28 Roy Blvd, Belleville - K8N 0L9, Canada (CA). Our team makes the decisions about why information is collected and how it is used, and our staff are trained to handle questions about privacy at the clerk bench. Where this policy refers to the company, to us or to we, it means Aaa Liquidation Centre Inc. Where it refers to the developer, it means the team that built and maintains this website.
The company operates in Canada and follows the privacy principles that apply to private sector organisations in Canada, including the principles set out in the Personal Information Protection and Electronic Documents Act and comparable provincial rules where they apply. If you deal with us from another country, we will handle your information in line with this policy and with the applicable local requirements that we are able to meet.
Information We Collect
We collect several categories of information, and the category depends on how you interact with us. The list below describes what we collect and gives a practical example of each category.
Contact details include your name, company name, email address, telephone number and mailing address. We collect these when you register for bid sheets, request a quote, send the contact form, call the clerk bench or arrange a delivery. A carrier delivering a pallet will provide a contact person and a reference number, and we record both so that intake can be matched to the correct load.
Transaction information includes the lots you bid on, the sheets you received, the prices you agreed, the invoices you paid and the delivery runs you booked. We need this record to keep the books straight, to settle a dispute about a count and to meet tax and business record obligations.
Yard records include photographs and notes taken at intake, counts entered against a manifest, condition codes, and any correspondence about a missing case or a damaged pallet. These records often contain business information rather than personal information, but they can include the name of a driver, a store manager or a buyer, so we treat them as personal information where that is the case.
Technical information includes the internet protocol address used to reach the site, the browser type, the device type, the pages viewed and the time of the visit. We collect this in a minimal way, mostly through ordinary server logs, and we use it to keep the site working and to understand which pages are useful. We do not build advertising profiles from it.
We do not knowingly collect sensitive information such as health records or financial account passwords. If a payment is made by card at the yard, the card details are handled by the payment terminal and are not stored on this website. Please do not send sensitive personal details through the contact form or by ordinary email.
How We Obtain Information
Most of the personal information we hold comes directly from you. You give it to us when you fill in a form, send an email, call the yard or hand over a delivery note. In some cases information comes from a business you represent, such as when your employer registers a company account and lists you as the contact for bid sheets. In other cases it comes from the seller or carrier that delivers a load, which may give us a contact name and a telephone number so that we can call about intake.
A small amount of information is generated automatically when you use the site, as described in the section on cookies and similar technologies. We do not buy contact lists from data brokers and we do not scrape personal details from social media in order to contact people about the yard.
How We Use Information
We use personal information to run the yard and to answer the reason you contacted us. The main uses are to respond to enquiries, to register buyers, to prepare and send bid sheets, to record offers, to issue invoices and receipts, to schedule delivery day runs, to manage fixture sales, to process a bulk case quote, and to maintain the intake records that support a carrier claim.
We also use information to keep the business running and to meet our obligations. That includes keeping accounting records, complying with tax and business rules, handling a complaint or a disputed count, protecting the yard from fraud and misuse, and improving the way the site and the yard operate. Where we use information for a purpose that is not described here, we will tell you at the time we collect it or ask for your consent before we proceed.
We do not sell personal information and we do not rent it to others. We do not use your contact details to send you offers from unrelated companies, and we do not turn your bid sheet activity into an advertising profile that is shared with third parties.
Legal Basis for Processing
Under Canadian privacy law we generally rely on consent to collect, use and disclose personal information. Consent can be express, for example when you tick a box or send a form that asks us to contact you, or it can be implied by the circumstances, for example when you provide a business card at the clerk bench and ask for a quote. You can withdraw consent at any time, subject to legal and contractual restrictions, by contacting us using the details at the end of this page.
Some processing does not need consent because it is necessary to carry out a contract with you, to take steps at your request before a contract, or to meet a legal obligation such as keeping tax records. In limited cases we may process information for a purpose that a reasonable person would consider appropriate in the circumstances, and in those cases we limit the data to what is needed.
Service Providers
Like most businesses, we rely on service providers to help us operate. These may include a website hosting provider, an email provider, an accounting platform, a payment processor and a delivery partner. A service provider receives only the information needed to perform its task, and it is expected to protect that information, to use it only for the agreed purpose and to return or delete it when the work is finished.
We choose providers with care and we review the way they handle information when we first engage them and when the relationship changes in a significant way. If a provider suffers a breach that affects your information, we will assess the risk, notify you and the relevant authority where the law requires it, and take steps to reduce any harm.
International Transfers
Some of our service providers may store data on servers located outside Canada. When information is transferred across a border, the laws of the destination country may differ from Canadian law, and a foreign authority may be able to access the data under its own rules. Before we transfer personal information to a provider outside Canada, we assess the provider and the destination, and we use contractual protections and reasonable technical measures to keep the information protected.
If you would like to know whether a particular transfer affects information about you, contact us and we will explain the arrangement that applies to the service in question.
How Long We Keep Information
We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as the law requires. Bid sheet registrations and contact records are kept for as long as you remain an active buyer and for a reasonable period afterwards so that a follow up enquiry or a dispute can be handled. Intake photographs and count records are kept for the period needed to support a carrier claim and for the accounting retention period that applies to the related transaction.
Invoices, receipts and tax records are kept for the retention period required by Canadian tax rules and by our accounting policies. Website server logs are kept for a short period and are then overwritten in the ordinary course of operation. When information is no longer needed, we destroy it securely, for example by shredding paper records and by deleting digital records in a way that cannot be reversed. If information cannot be destroyed immediately because it is in a backup, we keep it protected and delete it when the backup is next refreshed.
How We Protect Information
We use a combination of administrative, technical and physical safeguards to protect personal information. Access to buyer records is limited to the staff who need it to run the desk, the clerk bench and the delivery schedule. Digital records are held in accounts protected by strong passwords and, where the service allows it, by two step verification. Paper records are kept in the yard office and are not left on the bench overnight.
The site is served over an encrypted connection, and we keep the underlying software maintained and updated. We train our staff to recognise suspicious email and telephone requests, and we do not send bank details or credentials by ordinary email. No method of storage or transmission is perfectly secure, so we cannot promise that a breach will never occur. If one does, we will act quickly to contain it, to assess the risk, to inform the people affected where the law requires it, and to prevent a repeat.
Your Privacy Rights
You have the right to ask whether we hold personal information about you, to see a copy of that information, and to ask us to correct anything that is inaccurate or incomplete. You also have the right to ask for an explanation of how we have used your information and to whom it has been disclosed. In some circumstances you can ask us to delete information, to restrict the way we use it, or to stop sending you communications.
To make a request, contact us using the details below. We may ask you to prove your identity so that we do not release information to the wrong person. We will respond within the time required by applicable law, and if we cannot meet that time we will tell you why and when a response can be expected. There is normally no charge for a request, although we may charge a reasonable fee where the request is unusually complex and the law allows a fee; we will tell you before any fee is applied.
If you are not satisfied with our response, you may raise the matter with the Office of the Privacy Commissioner of Canada or with the privacy authority in your province, and we will cooperate with any review. We would appreciate the chance to resolve the issue directly first.
Marketing and Communications
We send operational messages that are needed to run your account, such as the Friday bid sheet, a delivery window confirmation or a notice about a change to a lot. These messages are part of the service and are not treated as marketing. We may also send occasional updates about the yard, such as a change to the bid schedule or a new service, where the law permits it or where you have opted in.
Every marketing message we send includes a way to unsubscribe. You can also ask us at any time to stop sending marketing messages, and we will act on the request promptly. Unsubscribing from marketing does not stop the operational messages needed to fulfil a purchase or to answer a question you have asked.
Privacy for Children
The yard and this website are intended for businesses and adults who buy, sell or move goods. We do not knowingly collect personal information from children under the age of sixteen. If you believe that a child has provided personal information to us, contact us and we will delete the information as quickly as we reasonably can, after checking the request to make sure it is genuine.
Our content does not include features that are directed at children, and we do not use the site to collect information from minors for marketing or profiling.
Third Party Websites
This site may link to a third party website, for example a mapping service used to show the yard location or a payment page operated by a bank. When you follow such a link, you leave our site and the privacy practices of the other site apply. We do not control those practices and we are not responsible for the content or the security of the external site. We encourage you to read the privacy notice of any site before you provide personal information to it.
Changes to This Policy
We review this policy regularly and we update it when our practices, our tools or the law change. The version published on this page is the current version, and the effective date at the top shows when it took effect. If a change significantly affects the way we handle personal information, we will take reasonable steps to notify registered buyers, for example by including a note with the next bid sheet, and we may ask for fresh consent where the law requires it.
Your continued use of the site or the yard after an updated policy takes effect means that the updated policy applies to information collected from that point onward.
Questions and Complaints
We take questions and complaints seriously because they are the fastest way for us to fix a problem. If you have a concern about the way your information has been handled, tell us first. We will acknowledge the complaint, investigate what happened, explain our findings and tell you what we have changed if a change is needed. We keep a record of complaints and their outcomes so that we can spot a pattern and correct it.
If you are not satisfied after our response, you can contact the Office of the Privacy Commissioner of Canada or the privacy authority in your province. We will provide the information those bodies need to review the matter and we will act on any recommendation they make.
How to Contact Us
You can reach the team about privacy in any of the following ways. By email at liquidations@aaaliquidation.lat, by telephone at +15747091330, or in person during yard hours at 2-28 Roy Blvd, Belleville - K8N 0L9, Canada (CA). If you write to us, mark the envelope or the subject line as a privacy request so that it reaches the right person quickly.
We will normally respond to a privacy request within thirty days. If the matter is complex, we will contact you to explain the delay and to agree a new date. We do not charge for making a request unless the law allows a fee for an unusually complex case, and we will tell you before any fee is charged.
This policy is published by Aaa Liquidation Centre Inc., 2-28 Roy Blvd, Belleville - K8N 0L9, Canada (CA). Website developed by AAA Liquidation.